HP Help Documentation Page<\/a> for this error.<\/p>\nHere’s the text from their page in case the URL for this changes:<\/p>\n
Issue
\nThe printer software installation stops and the Printer Driver Unknown error message displays on the computer. This document applies only to products connected with a USB cable.
\nFigure 1: Printer Driver Unknown error message
\nSolution: Follow the steps below to resolve this issue.
\nNOTE: These instructions do not apply to Windows 2000 because the MSCONFIG utility used in Step two does not exist in Windows 2000.
\nStep one: Uninstall the printer driver and software<\/p>\n
1.
\nDisconnect the universal serial bus (USB) cable from the computer.
\n2.
\nInsert the printer software CD into the computer.
\n3.
\nA prompt to uninstall the software displays. Follow the on-screen instructions to uninstall the software.
\n4.
\nRestart the computer.<\/p>\n
Step two: Turn off the Terminate and Stay Resident (TSR) programs and other background programs
\nWhen the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities such as the anti-virus software but are not required for the computer to function. Occasionally, TSRs prevent the printer software from loading so that it does not install properly.
\nIn Microsoft Windows 98, Windows ME, and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up.
\nNOTE: This step does not apply to Windows 2000 because the MSCONFIG utility does not exist in Windows 2000.<\/p>\n
1.
\nClick Start and then click Run. The Run window opens.
\n2.
\nIn the Open: box, type msconfig, and then click OK. The MSCONFIG utility window opens.
\n3.
\nClick the General tab.
\n4.
\nSelect Selective Startup.
\n5.
\nIf there is a check mark next to Load Startup items, click the check mark to remove it.
\n6.
\nFor Windows XP systems only – Click the Services tab and place a check mark in the Hide All Microsoft Services box. Select Disable All.
\n7.
\nClick Apply and then click Close.
\n8.
\nClick Restart to restart the computer.<\/p>\n
Step three: Install the product software
\nListed below are several options for installing the product software. If the product software CD is not available, HP recommends downloading and installing the product software from the HP Website at www.hp.com.
\nMethod one: Install the product software from the CD<\/p>\n
1.
\nIf the product software CD is still in the computer CD drive, remove it and re-insert it in the CD drive.
\n2.
\nIf the software installation does not start automatically, follow the steps below.
\n1.
\nClick Start and then click Run. The Run window opens.
\n2.
\nIn the Open: box, type D:\\setup.exe, where D is the letter of the CD-ROM drive.
\nFollow the on-screen instructions to complete the software installation.<\/p>\n
Method two: Download the software from hp.com<\/p>\n
1.
\nGo to www.hp.com and click Software and driver downloads.
\n2.
\nType the model number of your product in the Search box.
\n3.
\nSelect the operating system of the computer to which the device is connected.
\n4.
\nClick the downloaded software to start the software installer.
\n5.
\nFollow the on-screen instructions to install the software.<\/p>\n
Step four: Use the MSCONFIG utility to enable the Startup software<\/p>\n
1.
\nClick Start and then click Run. The Run window opens.
\n2.
\nIn the Open: box, type MSCONFIG and then click OK to start the MSCONFIG utility.
\n3.
\nOn the General tab, select Normal Startup to automatically enable all features the next time the computer is started. In Windows XP, click the Services tab and select Enable All.
\n4.
\nClick Apply and then click Close.
\n5.
\nClick Restart to apply the changes to the computer.<\/p>\n
*********<\/p>\n
*Note to HP Web Staff: Yes, this information is indeed on your website, but it is near-impossible to find while searching support documents, and it is not linked to from the “Troubleshooting” section for the 1510 printer. I am betting other customers are having this same problem. We all love the story of Hewlitt and Packard starting the business in a garage, but we enjoy to a lesser degree troubleshooting these problems. :)”<\/p>\n","protected":false},"excerpt":{"rendered":"
HP All-in-One Products, HP Deskjet, and HP Photosmart Printers – ‘Printer Driver Unknown’ Error Message Displays During the Printer Software Installation. Here’s how to fix it. I ran into this problem with Windows XP Professional and the HP PSC 1510 All-In-One printer driver installation. This has been one of my top ten computer time wasters […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[6],"tags":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3C0LX-j9","_links":{"self":[{"href":"https:\/\/conradaskland.com\/blog\/wp-json\/wp\/v2\/posts\/1187"}],"collection":[{"href":"https:\/\/conradaskland.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/conradaskland.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/conradaskland.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/conradaskland.com\/blog\/wp-json\/wp\/v2\/comments?post=1187"}],"version-history":[{"count":0,"href":"https:\/\/conradaskland.com\/blog\/wp-json\/wp\/v2\/posts\/1187\/revisions"}],"wp:attachment":[{"href":"https:\/\/conradaskland.com\/blog\/wp-json\/wp\/v2\/media?parent=1187"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/conradaskland.com\/blog\/wp-json\/wp\/v2\/categories?post=1187"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/conradaskland.com\/blog\/wp-json\/wp\/v2\/tags?post=1187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}