As music producers we use a lot of different software formats. With my music libraries alone I counted 18 different companies that I’ve worked with in the last year. Most needing their own installation procedures and authorizations. It’s just part of the business and quickly leads to the no-fun zone.
Overall I think customer service across the board has improved greatly in the technology and music app sectors over the last ten years. There are three companies which have really stood out to me above all the rest in 2015 for outstanding customer service.
GoDaddy had a bad rep many years ago for customer service. In my experience they are currently at the top of their game. I always get fast and friendly response to my sometimes not-so-smart questions. Customer service is never condescending and always helpful. In the last year they actually contacted me with a plan on how I could save over $10,000 over 5 years in hosting. Fantastic! Thank you GoDaddy!
I work with several different companies in releasing audio products online, with varying degrees of success. Tunecore is the best for fast and friendly response time. Not only that, but my distributions are much more successful with Tunecore than with other competitors (like a ratio of over 20-1 more successful). Bravo Tunecore for excellent customer support!
I’ve been an East-West customer now for about 6 years. I have most of their sound libraries (which I love) and always check them out when their specials roll around. Installing new sound libraries is always a drag and often needs an email or two to tech support. East-West always has fast tech response and their licensing team is TOP NOTCH. A special nod to Joey Medina who has provided the most excellent technical support for many years with East-West. I’m one of those problem children that always email support a few more times than I probably should, and East-West and Joey Medina have always been right on top of it. (Which makes me want to buy more product down the road)